FAQ
Qavrenio
FAQ
Answers to common questions about Qavrenio orders, shipping, returns, payments and products.
Shipping
How long does order processing take?
Orders are normally processed within 48 hours after they are placed.
How long does delivery take?
Estimated delivery time is 5-8 days after shipment.
How much is shipping?
Standard Shipping is USD $5.99. Free Shipping is available on orders of USD $45 or more.
Where are orders fulfilled from?
Orders are fulfilled from China.
Returns
Can I return an item?
Eligible products may be returned within 30 days of delivery. Contact customer support before sending a return.
Who pays return shipping?
For change-of-mind returns, customers are responsible for return shipping costs. Damaged, defective, incorrect or materially mismatched items are reviewed by customer support.
How are refunds issued?
Approved refunds are issued to the original payment method. Refund processing time is 5-10 business days.
Orders & Payments
Can I cancel an order?
Cancellation may be requested before shipment and has no cancellation fee. Once an order has shipped, it can no longer be cancelled through Qavrenio.
What payment methods are available?
Qavrenio accepts PayPal and available credit/debit card payment methods displayed during checkout. Cash on delivery is not offered.
Support
How do I contact Qavrenio?
Email service@qavrenio.com. Our support team typically responds within 1-2 business days.
Qavrenio is owned and operated by:
Taiyuan Yuzhou Technology Co., Ltd. / 太原煜洲科技有限公司 / 太原煜洲科技有限公司
Business Address:
山西省太原市小店区平阳路65号平阳景苑5号楼19层1916号、1917号(山西景兮雅特商务秘书有限公司341A集群登记)
Rooms 1916 and 1917, 19th Floor, Building 5, Pingyang Jingyuan, No. 65 Pingyang Road, Xiaodian District, Taiyuan, Shanxi, China
Return Address:
山西省太原市小店区平阳路65号平阳景苑5号楼19层1916号、1917号(山西景兮雅特商务秘书有限公司341A集群登记)
Rooms 1916 and 1917, 19th Floor, Building 5, Pingyang Jingyuan, No. 65 Pingyang Road, Xiaodian District, Taiyuan, Shanxi, China
Customer Support:
service@qavrenio.com